- President and CEO
Michael J. Nelson
President and CEO of AGA Service Company
Member Group Executive Committee, Allianz Global Assistance GroupZone Director, Allianz Global Assistance Americas
Mike Nelson joined Allianz Global Assistance in 2012. As president and CEO of AGA Service Company, he manages the operations of the Allianz Global Assistance US office and guides its strategic direction. Mike also oversees the Allianz Global Assistance companies in North and South America and serves as a member of the executive management board of the Allianz Global Assistance Group in Paris.
Before joining Allianz, Mike spent 11 years at Orbitz Worldwide where he was part of the management team that launched the business. Mike held various roles at Orbitz including president of its Partner Services Group and global chief operating officer. Prior to Orbitz, Mike spent 10 years in finance and marketing at Deluxe Corporation, Diageo/Pillsbury and Arthur Andersen. He has an MBA from the University of Minnesota and a B.S. in Accounting from the University of Minnesota.
- Mike Nelson-Biography (203 Kb)
- Vice President, Chief Human Resource Officer
Vice President, Chief Human Resource Officer
Mike Kunc joined Allianz Global Assistance (AGA) in 2008. He is responsible for managing all aspects of the company’s human resources department, including recruitment and retention, compensation and benefits, HR legal and compliance issues, associate relations and HR analytics and reporting. In addition to managing a diverse workforce, he also supervises strategic human resource planning and is responsible for positioning the company as an Employer of Choice.
Mike is also vice president for human resources for the Americas Zone of AGA, which includes the Canadian, Mexican, and Brazilian business units. In 2013, Facilities, Procurement and Internal Communications functions moved under his oversight.
Mike has 35 years of experience in personnel management and human resources, with expertise in employee relations, strategic and tactical project management, acquisitions and integration, training and facilitation, and organizational development. Mike earned his Bachelor of Science degree in Industrial Relations from the University of North Carolina at Chapel Hill.
Mike has been a member of the Society for Human Resource Management (SHRM), and the SHRM Sr. HR Executive Forum, as well as the Association for Corporate Growth. He is the former chairman of the Richmond Private Industry Council and has served on many community boards including those of Richmond Workforce Investment, Leadership Council/Workforce One, and Challenge Discovery. Mike has lectured at the University of Richmond’s Master of HR program.
- AGA-Mike Kunc Bio (679 Kb)
- Chief Legal and Compliance Officer and Secretary
Chief Legal and Compliance Officer and Secretary
Fred Faett oversees all legal affairs including contracts, litigation, and regulatory matters. He joined the company in 2000, after working for seven years in a wide variety of corporate legal positions at PHICO Insurance Company, a medical malpractice insurer headquartered in Pennsylvania.
He also gained valuable experience in writing appellate opinions while working as a Law Clerk for Judge Madaline Palladino on the Commonwealth Court of Pennsylvania.
He received his bachelor’s degree from Pennsylvania State University, and his law degree from the Duquesne University School of Law in Pittsburgh. Fred is a licensed P&C and L&H agent in the state of Virginia, and is a licensed attorney in Pennsylvania and Virginia. He sits on the board of Jefferson Insurance Company, and also serves as Secretary and General Counsel. He is a member of the American Bar Association, the Association of Corporate Counsel, the U.S. Travel Insurance Association, and the Phi Beta Kappa Society.
Fred is also active in his community, and serves on the board of his neighborhood homeowners’ association.
- AGA - Fred Faett (447 Kb)
- Chief Operations Officer
Chief Operations Officer
Jay Levine is the Chief Operations Officer for the Allianz Global Assistance North America office. In his role as COO, Jay is responsible for all AGA US customer service, assistance, and claims operations, along with the Corporate Program Management Office. He also oversees operations for the Canadian and Mexican business units.
Jay has more than 30 years of experience building and leading high-performing organizations and information technology-based operations. He began his career designing and delivering systems to various US government intelligence and defense department agencies. He has also held senior technology executive positions at Blue Cross and Blue Shield of Minnesota, Wolters Kluwer Financial Services and The Thomson Corporation. In 2012, Jay joined AGA as CIO for the Americas Region.
Jay has a bachelor of science in computer and information sciences from the University of Maryland, a master’s of science in information systems from George Mason University and a master’s of science in the management of technology from the University of Minnesota.
- AGA-Jay-Levine-Bio (156 Kb)
- Chief Sales Officer
Chief Sales Officer
Ricky Horwitz has been with Allianz Global Assistance since 1999. Largely responsible for the growth of the online travel distribution and global accounts areas, he has played a significant role in the company’s success over the past decade.
Prior to being named chief sales officer, he served in a number of key management roles with the company, including director of client services and vice president of strategic partnerships. In the latter position, Ricky acquired the first airline partner to offer Allianz Travel Insurance in its global booking path. His expertise in strategic sales planning, new business development and relationship management has made him a strong leader for his sales team.
Ricky began building his relationship management skills as director of family and camping services with the Richmond Jewish Community Center. Serving in this role for four years, he worked with 800 children from kindergarten-age through high school.
Ricky has a Bachelor of Arts in sociology from Virginia Commonwealth University and is a member of the American Society of Travel Agents (ASTA), Computerized Airline Sales and Marketing Association (CASMA) and National Business Travel Association (NBTA).
- AGA Ricky Horwitz (464 Kb)
- Chief Product Officer
Chief Product Officer
Robert Cavaliere joined Allianz Global Assistance in 2002 and has more than 25 years of insurance industry experience. In his role as Chief Product Officer, Rob is responsible for the company’s product team which includes the areas of underwriting, pricing, reserving, reinsurance management, product development and product management. Since joining the company to lead the development of new products, Rob has held various leadership positions overseeing product, compliance, implementations and marketing activities. During his career at Allianz Global Assistance, his teams have been recognized with more than a dozen national awards for innovations in insurance products and technology.
Prior to joining Allianz Global Assistance, Rob served in strategic planning, corporate development and marketing positions with Prudential Financial, CIGNA, Morgan Stanley Dean Witter and Shearson Lehman Hutton. Rob is also active in the US Travel Insurance Association and has filled several key committee roles for that trade group.
Rob holds a bachelor’s degree in Economics & Finance from the University of Scranton.
- AGA Robert Cavaliere Bio (261 Kb)
- Chief Marketing Officer
Chief Marketing Officer
Joe Mason is our Chief Marketing Officer and is the head of our Market Management Division. Joe oversees teams managing Marketing Strategy, Marketing Operations, Analytics, Strategic Partnership and Retail Marketing, Direct to Consumer, New Markets and Channels, Creative Services and Public Relations.
Joe is a senior marketing, ecommerce and business development executive with extensive experience in the financial services industry. Prior to joining Allianz Global Assistance in 2014, Joe was a senior vice president at Intersections, Inc., a leading provider of services to some of the world’s largest financial institutions. Prior to that, Joe spent a decade at financial services leader Capital One, where he held posts managing marketing strategy, ecommerce and new product development.
An author and patent-holder, Joe graduated from the University of Virginia with a BS in Commerce, and earned his MBA from the College of William & Mary.
- AGA-Joe-Mason-Bio (156 Kb)
- Chief Financial Officer
Chief Financial Officer
Diane Babson is Chief Financial Officer for the U.S. business unit and the Americas Zone at Allianz Global Assistance. Babson is a seasoned finance executive and has held key finance positions at Genworth Financial and General Electric Company. Prior to joining Allianz Global Assistance, she spent more than 10 years at Genworth Financial, most recently as Vice President of Finance for Genworth Annuities. Prior to joining Genworth, Babson held a number of finance management positions in various business units at the General Electric Company. She has deep experience across multiple financial disciplines, extensive experience with regulated financial services and a history of building strong cross functional relationships to achieve business results. She has an undergraduate degree in accounting from the University of Massachusetts and an MBA from the University of North Carolina-Wilmington.